public sectors, like private ones, are called increasingly to a change of procedures and services rendered to the digital world.
Law June 18, 2009, No 69 on "Measures for economic development, simplification, competitiveness as well as for the civil trial," contains some very relevant articles on new technologies and Digital Public Administration: This is the most important and staff on legislative action since 2005 computerization of government offices. (Ernesto Belisario - New Public Administration - Digital publisher Maggs - 2009).
for Digital Administration (including E-government and E-Gov) is the process of computerization of public administration, which - together with measures of organizational change - allows you to treat the documentation and manage processes with digital systems through the use of information and communication technologies (ICT) in order to optimize the work of the institutions and provide users (citizens and businesses) is faster service, and new services, through - for example - the Web sites of the authorities concerned. Not only should help reduce waste, it seeks to improve the quality of life for its users (bypassing the traditional bureaucratic dimension).
for Digital Administration (including E-government and E-Gov) is the process of computerization of public administration, which - together with measures of organizational change - allows you to treat the documentation and manage processes with digital systems through the use of information and communication technologies (ICT) in order to optimize the work of the institutions and provide users (citizens and businesses) is faster service, and new services, through - for example - the Web sites of the authorities concerned. Not only should help reduce waste, it seeks to improve the quality of life for its users (bypassing the traditional bureaucratic dimension).
The use of new technologies must be the face - as defined by the OECD - the use "of ICT (information and communication technology), and in particular the Internet, as tools to improve efficiency and make it more oriented to customer satisfaction." It is clear that the transition is not automatic but must be accompanied by a change in regulatory procedures and to optimize the work of institutions.
Within these terms become of central importance to the requirements introduced by Law 69/2009 and in particular the initiatives to be pursued in order to increase efficiency, reduce costs and improve the quality of services rendered to users.
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